Emergency Sewage Cleaning Service

The Flood Doctor provides a fast response service to sewage spills for customers (Domestic and Commercial). Sewage spills can have disastrous effects on your health and building. So regardless of the volume of sewage, it is important to act fast to limit the damage. We can have a technician onsite within hours of you contacting us. We carry out a full sewage cleaning service which includes extraction and decontamination, giving you peace of mind that your building is hygienic and safe to return to.

Our Sewage Cleaning Process Includes the Following:

  • Extraction of sewage and water. Removal of all debris and materials that cannot be restored.
  • Thorough drying out of all areas and materials that can be restored using state of the art drying equipment.
  • Sewage Cleanup and disinfection of all areas to kill pathogens.
  • Verification of the cleaning/disinfecting process using latest Hygiena EnSure Touch ATP meter which detects microorganisms including TVC, Enterobacteriaceae, Coliform and E. coli. Our blog post covers a full list of Viruses, Parasites and Bacteria found in Sewage Water
  • Neutralise odours and remove harmful gases.


Mitigate the damage with a quick, fast and effective response from Flood Doctor.

14:26 19 Apr 21
I contacted FloodDoctor regarding some mould inside a flat roof void, I was able to speak to someone straight away who was knowledgeable and able to provide me with a competitive price to deal with the problem.Being a builder myself, they were happy for me to expose the area as needed which was an added bonus. I'll happily use them again in future if needed.
Tim DeeTim Dee
20:52 14 Nov 20
Pawel from Flood Doctor provided a fantastic service for fairly major leaks/flooding in two different properties.The initial response time was super quick with a very thorough assessment and execution of what was needed. Extremely professional service from start to finish, a great job done and a pleasure to work with. Would highly recommend.
Mark SimmonsMark Simmons
21:40 26 Mar 20
I always have some trepidation using a contractor for the first time who has not been recommended to me, but Pawel at Flooddoctor changed my perception of this. He was first rate. He was incredibly responsive and professional. His work was neat and tidy. His fees were reasonable and transparent. And he took real pride in his work. You can see he enjoyed what it did. In short, he turned a very stressful situation of a basement under water into something that was more than manageable. Can’t recommend him highly enough. MS
Damon StillDamon Still
20:44 11 Feb 20
We were asked by our insurers to provide them with two quotes for the repair of our flat and Pawel's report just blew me away with the level of detail, and the price was also lower than his competitor.Our flat was thoroughly dried and renovated in no time.Excellent service from Pawel and the team, I cannot recommend highly enough.

Hygiena EnSure Touch ATP Tester

We have invested in the EnSURE™ Touch rapid surface hygiene ATP meter. This kit helps to validate our cleaning/disinfection processes and to make sure that the affected areas have been sanitised to the highest standard.

This system delivers a rapid, direct, objective measurement of cleaning efficiency for our technicians. Hygienic status and risk is also measured, primarily by the analysis of organic product residues.

It allows us to run a test upon the completion of the sewage cleanup, to ensure the work has been carried out correctly.

Using the best technology can be a huge part of completing remedial work. But it is only beneficial if the technicians fully understand how and where to use technology and also how to interpret the results correctly. Our technicians can do all of this and will happily provide you with a detailed explanation, giving you access to the data and reports.

Our technicians wear the correct, full required Personal Protective Equipment (PPE). This includes rubber gloves and boots, overalls, face masks and eye protection. Each of our technicians have the relevant vaccinations to protect them against diseases associated with sewage, such as hepatitis B and C.

Certified Professionals

We are certified by the British Damage Management Association.

Available 24 Hours

Regardless of when your incident occurs, we are on-hand to help 24 hours a day.

emergency response

Emergency Response

Our emergency response times mean we can mobilize and be with you within 2 hours.

All in One Solution

Our all in one solution means we can repair as well as restore your property.

What you can do whilst waiting for the flood doctor to arrive

Safety First – It is imperative that you do not risk your health or the health of others when faced with a sewage spill. Sewage spills are highly dangerous and carry harmful pathogens which can cause serious illness or even death. Flood Doctor has a team of professionals that can deal with every aspect of a sewage clean up. However, there are things you can do whilst waiting for the Flood Doctor to arrive, only if it is safe for you to do so:

  • Make the area safe. In a commercial building this could be using barriers to close off the area and putting up warning signs. If it is in your home then restrict access and keep children and pets away.
  • Switch off electricity and water supply.
  • Open doors and windows Turn off air conditioning systems (if sewage droplets enter the system it can cause damage).
  • Remove dry, uncontaminated items.
  • Notify your insurance company (it may be useful to take photos at this stage in case they are needed for your insurance claim)
  • Thoroughly wash your hands.

How to Identify a Sewage Spill

Sewage waste is water matter, such as faeces or dirty water which flows into your main sewage system, it is not the water that flows into your storm drain. Sewage waste is directed to local treatment plants so it can be made safe before being discharged into the environment. If you are unsure if the spill is sewage then give us a call and speak with one of our experts today.

Once members of the Flood Doctor team have carried out their remediation work and have made the area safe again, they will provide you with a hygiene certificate to confirm the work has been carried out correctly. Our experts can also help you to identify if there is anything to be done to help prevent the risk of a sewage spill happening again. 

Frequently Asked Questions (FAQs)

What is sewage?

Sewage is wastewater and human waste that leaves homes, businesses and factories via toilets, drains and appliances. Sewage water also contains rainwater that has run off roofs and along roads into drains.

Our article ‘Sewage Explained’ provides further information on what sewage is.

What causes a sewage leak or back up?

There are a number of reasons why you might experience a sewage leak or back up. The most common causes are tree roots, faulty plumbing and blocked drains.

Tree roots grow in and around pipes, breaking them or completely crushing them, causing them to become blocked. Sewage water then has nowhere to go and backs up into homes and businesses.

It is important that the plumbing in and around your building is carried out by a trained professional. If it isn’t, it can lead to leaks or burst pipes. 

Drains will easily become blocked if items are flushed down the drain that shouldn’t be, the most common being paper towels and sanitary products. The same goes for liquids poured down the drain, if you pour grease or cooking fat, these will solidify, causing pipes to become partially or completely blocked.

Our article ‘Common Causes of Home Sewage Backups’ provides more detail on the different causes of sewage backup.

How quickly does a sewage spill need to be cleaned up?

Sewage spills need to be cleaned up immediately. Bacteria in sewage multiplies rapidly and therefore needs to be dealt with quickly. The longer a sewage spill is left the higher the chances are of cross contamination and it also increases the risk to the health of those people who come into contact with the spill.

With all types of flooding and water damage, it is important to act fast to mitigate the damage, therefore keeping remediation costs to a minimum.

How quickly will a sewage cleaning company be onsite?

Flood Doctor can be onsite within hours of your call, to deal with an emergency sewage cleanup.

How long does it take to clean up a sewage spill?

This depends on the scale of the spill and the level of damage. Flood Doctor will complete a full site survey and risk assessment. They will then provide you with a quote and a timeframe of works to be completed.

How much does it cost to clean up a sewage spill?

This will again depend on the scale of the spill and level of damage. Once Flood Doctor has completed a site survey and risk assessment they will provide you with a quote, with a full breakdown of the works to be completed.

How can I be sure the sewage cleanup has been carried out correctly?

Flood Doctor will provide you with a certificate upon completion of the work being carried out. They will also provide you with a report detailing swabs taken before and after, which will validate the work they have completed.

Why is sewage water harmful?

Sewage water contains harmful pathogens (bacteria and viruses), chemicals and gases. Exposure to sewage can cause a range of health problems. It can cause skin and eye irritation, cramps, diarrhea, vomiting and headaches. Prolonged exposure can cause issues with the respiratory system and in severe cases, even death.

Take a look at our article ‘The dangers that lurk in sewage water’ for more information on the different types of bacteria and viruses found in sewage.

What are the signs of a sewage problem?

There are a number of signs that you can look out for that may indicate you have a problem with sewage in your property. 

The most obvious sign is the nasty sewage smell, this can signal that the sewage isn’t flowing away from your property as you would expect it to. 

Bubbling toilets and drains and slow draining water can also indicate that there is a problem in the pipework, this could potentially lead to a sewage backup.

How can I prevent a sewage backup?

You can not completely eliminate the risk of a sewage backup into your property, you can however take measures to mitigate the risk. 

  • Always hire a professional plumber to carry out any works in and around your building. 
  • Never poor grease or cooking fats down the drain.
  • Ensure everybody in your property is aware of what can and can’t be flushed down the drains and toilet.
  • If you notice any of the signs that there could be a sewage problem, never ignore them, always investigate immediately.

Can I clean up the sewage myself?

Due to how harmful sewage water is and also how difficult it can be to identify the level of damage caused, it is always best to call in the professionals. Flood Doctor specialises in all aspects of water damage and remediation.

How will a cleaning company tackle a sewage spill?

Flood Doctor will complete a full site survey and risk assessment, using the latest technology, including the Hygiena EnSure Touch ATP Tester, Zefon Bio-Pump Plus Air Sampler and the MJI MAVIC 2 Pro Drone.

We will identify all aspects of the damage that has been caused and provide a sewage cleanup solution tailored to your situation. 

We will then pump out any standing water, professionally clean and sanitise all affected materials and surfaces. Any items that cannot be salvaged will safely be removed and disposed of. We will then install our drying equipment. We use the Corroventa Supervision Remote Monitoring System which allows us to remotely monitor and control the drying process and also gives you visibility on the data and decisions we make.

All of this will be done at a time that is convenient to you.


BSI Membership Badge - Flood Doctor
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CHAS accreditation
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